“Big Data” is the latest buzzword in the marketing industry. Data-rich practices, namely econometric modeling, analytics and copy-testing offer brand managers an alluring promise of precision and predictability. Pull lever X, and it will result to Y popping out.
All of this is mostly good 😌. These tools can make your profession more efficient, but they also can make brands less exciting and surprising. You risk robbing brands of opportunities for serendipity with all of this information at your disposal - the delightful surprises that happen when you least expect them, attracting 🧲 the attention of customers.
Pursuing innovations in “big data” is important, but that does not mean you should ignore the element of surprise, because surprise is still probably the most powerful marketing tool of all. Here are 5 🖐 reasons why: