The People Factor: Using Effective Communication and Stakeholder Engagement to Drive Results

(2-day)

 

In the fast-paced and interdependent landscape of modern business, effective communication and stakeholder engagement are crucial components for achieving organisational goals. Through this carefully curated training programme, participants will gain the skills and knowledge required to build and maintain strong relationships with stakeholders, enhance their understanding of stakeholder needs and expectations, and develop effective strategies to achieve business objectives.

 

Who are we looking for?

Trainee / participant characteristics and targeted industries:

  • Team leaders, supervisors, managers, executives and cross-functional team members

  • The course target Professionals from corporate sectors, educational institutions, healthcare, government agencies, manufacturing and FMCG

 
 

By the end of the training programme, a participant / trainee should be able to:

  • Apply advanced communication and stakeholder engagement strategies

  • Master the art of stakeholder engagement and communication

  • Improve business performance and stakeholder satisfaction

  • Enhance organizational success

 
 

Course Content/Outline

Module 1: Advanced Communication Strategies for Stakeholder Engagement

  • Importance of effective communication in stakeholder engagement

  • Building rapport and trust with stakeholders

 

Module 2: Identifying Key Stakeholders and Understanding their Needs

  • Assessing stakeholder interests, expectations, and influence

  • Understanding stakeholder needs and concerns

 

Module 3: Developing Effective Stakeholder Communication Plans

  • Establishing communication objectives and goals

  • Tailoring communication approaches to different stakeholders

  • Selecting appropriate communication channels and mediums

  • Crafting clear and compelling messages

  • Developing communication plans for different stages of engagement

 

Module 4: Implementing Stakeholder Engagement Strategies

  • Strategies for engaging stakeholders effectively

  • Creating opportunities for meaningful stakeholder participation

  • Building collaborative relationships with stakeholders

  • Addressing stakeholder concerns and managing conflicts

 

Module 5: Monitoring and Evaluating Stakeholder Engagement Effectiveness

  • Establishing evaluation criteria and metrics

  • Collecting and analyzing stakeholder feedback

  • Assessing the impact of engagement activities

  • Identifying areas for improvement and adjustment

  • Incorporating feedback into future engagement strategies

 

Module 6: Continuous Improvement of Stakeholder Engagement Strategies

  • Implementing feedback loops and learning mechanisms

  • Identifying best practices and lessons learned

  • Aligning stakeholder engagement with organizational goals and objectives